About This Page

At Kordex, we take pride in crafting durable, purpose-driven gear for everyday wear. We know you may have questions about our products, materials, and how we handle orders. This page was created to help you find quick answers about payments, shipping, returns, and customization options.

Every piece we make is hand-assembled with precision and care, and we’re committed to providing a smooth shopping experience from start to finish. If you don’t see your question answered here, feel free to reach out — our support team is always ready to help click here.

Frequently Asked Questions

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay securely through PayPal or Apple Pay.
Orders are processed quickly, but if you contact us within a few hours of placing your order, we’ll do our best to assist you before it ships.
Yes. All transactions are encrypted and processed through a secure payment gateway. Kordex does not store your credit card information.
We currently ship across the United States. International shipping options will be added soon.
Yes, we offer free U.S. shipping on orders over $99. This applies only to the 48 contiguous states (Hawaii, Alaska, and U.S. territories are excluded).
Orders are usually processed within 2–3 business days. Delivery within the U.S. typically takes 3–7 business days, depending on your location.
Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
You can return unused items in their original condition within 14 days of delivery. Custom-made or personalized pieces are not eligible for return unless defective.
Simply click here with your order number and reason for return. We’ll guide you through the process.
Yes. Every item is handcrafted using premium paracord, leather, and metal components to ensure durability and style.
Most bracelets are available in standard sizes (Small, Medium, Large). Custom sizing can be requested at checkout.
Most of our metals are nickel-safe, but some materials may contain small amounts of nickel. If you have a nickel allergy or sensitive skin, please contact us before ordering — we can help you select options that are safer and more comfortable to wear.
Some Kordex products allow limited modifications such as color selection, type of paracord, or choice of metal components. Customization options are shown on each product page where available.
You can reach us anytime through our contact form. We usually respond within 24 hours.
Yes. In addition to our standard customization options, we also accept a limited number of fully custom requests or collaborations. Send us a message with your idea and we’ll get back to you with details.